Returns and Refunds Policy
At QPET™, we strive to ensure your satisfaction with our products. If you’re not completely satisfied, we’re here to help with a straightforward return and refund process.
Returns
You have 14 days from the date you receive your product to request a return. To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase (order confirmation or receipt).
To initiate a return, please contact our customer service team at our CONTACT US page with your order details. Once your return request is approved, we will provide you with the return shipping address.
Return Shipping Costs:
- The customer is responsible for covering the cost of return shipping, except in cases where the product was damaged or defective upon arrival.
Refunds
Refunds will be issued once we receive and inspect the returned product to confirm it meets the return criteria.
- Please note that the refunded amount may take additional time to appear in your account, depending on the policies and processing times of your bank.
- Please note that shipping costs from your original order are non-refundable.
If your return is rejected due to not meeting the conditions above, our customer service team will notify you with further instructions.
Damaged or Defective Products
If you received a damaged or defective product, please notify us within 48 hours of delivery. Contact our customer service team with:
- A description of the issue.
- Clear photos of the product and packaging.
We will work with you to resolve the issue promptly, including offering a replacement or refund if necessary.